Avant Xclusive respects your privacy and is committed to protecting the personal information entrusted to us by our customers, website visitors, business partners, and other individuals who interact with our services.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://avantxclusive.com, contact us, request a quotation, make a booking, or use our chauffeur, airport transfer, corporate travel, VIP transportation, event transportation, and concierge services.
In this policy, “Avant Xclusive,” “we,” “us,” and “our” refer to Avant Xclusive. “You” and “your” refer to individuals whose personal information we process.
We handle personal information in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019, and its applicable regulations.
By using our website or services, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by law for a particular processing activity, we will seek that consent separately.
The personal information we collect depends on how you interact with Avant Xclusive and the services you request.
When you submit an enquiry, request a quotation, or make a booking, we may collect:
Full name.
Telephone number and email address.
Pick-up and drop-off locations.
Booking dates and preferred pick-up times.
Vehicle preferences and service requirements.
Passenger numbers and relevant luggage information.
Flight numbers and other travel details for airport transfers.
Billing information and payment records.
Information you provide in messages, feedback, complaints, or other communications.
We ask that you provide only information reasonably necessary for your enquiry or booking.
To arrange and deliver our services, we may process information relating to your itinerary, requested destinations, journey duration, special instructions, and communication with our operations team.
Where a booking is made on behalf of another passenger, the person making the booking should ensure they are authorised to provide that passenger’s information and should make the passenger aware of the relevant privacy information.
When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration.
This may include:
Internet Protocol (IP) address.
Browser type and version.
Device and operating system information.
Pages visited and interactions with the website.
Date and time of access.
Referring website or general website usage information.
This information may be collected through server logs, cookies, analytics tools, or similar technologies where these are implemented.
We may maintain records of payments, invoices, deposits, refunds, and outstanding balances relating to our services.
Where payments are processed through a third-party payment provider, that provider may collect and process payment details under its own privacy policy and security arrangements.
We do not intentionally collect or retain full payment card security details through ordinary website enquiry forms.
Avant Xclusive may use personal information for the following purposes:
To respond to enquiries, prepare quotations, confirm reservations, allocate vehicles and chauffeurs, coordinate pick-ups, manage itineraries, and deliver requested services.
To contact you regarding booking confirmations, itinerary changes, delays, service updates, payment requests, cancellations, feedback, or other matters relevant to your enquiry or journey.
To issue quotations and invoices, verify payments, process eligible refunds, maintain accounting records, and manage our contractual and administrative obligations.
To respond to complaints, investigate service issues, understand customer feedback, maintain service quality, and improve our website and operations.
To monitor website performance, troubleshoot technical problems, prevent fraudulent activity, maintain security, and protect the website and its users.
To comply with applicable legal obligations, respond to lawful requests from competent authorities, maintain required records, and establish or defend legal claims where necessary.
Where permitted by law, we may use relevant contact information to communicate company news, service updates, or promotional offers.
You may opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us directly.
We will not rely on this section as a substitute for obtaining consent where consent is legally required.
Avant Xclusive will process personal information only where an appropriate legal basis applies under Kenyan data protection law.
Depending on the circumstances, this may include:
Contractual necessity: Processing information required to respond to a booking request, enter into a service agreement, or fulfil a confirmed booking.
Legal obligation: Processing information necessary to comply with applicable legal or regulatory requirements.
Consent: Processing information where you have freely given valid consent for a specified purpose and consent is required or relied upon.
Legitimate interests: Processing information where we have a lawful and proportionate business interest, provided your rights and freedoms are appropriately protected.
Other lawful grounds: Any additional legal basis permitted under applicable Kenyan law.
Where processing is based on consent, you may withdraw that consent, subject to any lawful consequences and any other legal basis that may independently justify continued processing.
Avant Xclusive does not sell personal information to third parties.
We may share relevant information with the following categories of recipients where necessary and lawful:
We may provide authorised chauffeurs and relevant operations personnel with the information required to perform an assigned booking, such as the passenger’s name, contact details, pick-up location, destination, and itinerary.
We may use trusted service providers to support website hosting, email communications, information technology, booking administration, payment processing, analytics, and other business operations.
Where these providers process personal information on our behalf, we will take appropriate steps to ensure that suitable contractual and data protection safeguards are in place.
For certain corporate, event, or concierge arrangements, we may share relevant information with authorised partners where necessary to provide the requested service.
We will seek appropriate authorisation or establish another lawful basis before sharing information where required.
We may disclose information where required by law, a valid court order, or a lawful request from a competent authority, or where disclosure is otherwise permitted or required by law.
If a business restructuring, merger, or transfer of business assets occurs, relevant personal information may be transferred where legally permitted and subject to appropriate safeguards.
We will not disclose your information to unrelated third parties for their independent marketing purposes without an appropriate lawful basis.
Some website hosting, cloud storage, email, analytics, or other service providers may process information outside Kenya.
Where personal information is transferred outside Kenya, Avant Xclusive will take the steps required by applicable Kenyan data protection law, including ensuring that an appropriate legal basis and required safeguards are in place.
Depending on the circumstances, these safeguards may include adequate protection arrangements, contractual protections, or valid consent where legally applicable.
You may contact us for further information about relevant international transfers and safeguards, subject to lawful confidentiality restrictions.
Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance, and understand how visitors interact with the website.
Cookies may include:
Essential cookies: Required for certain website functions, security, or navigation.
Preference cookies: Used to remember settings or preferences.
Analytics cookies: Used, where implemented, to understand website traffic and usage patterns.
Marketing cookies: Used, where implemented, to measure or personalise advertising.
The actual cookies used will depend on the website’s technical configuration and the services integrated into it.
Where consent is required for non-essential cookies, we will provide an appropriate consent mechanism. You may also be able to manage cookies through your browser settings.
Disabling certain cookies may affect some website functions.
Avant Xclusive retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, customer support, accounting, legal compliance, and the establishment or defence of legal claims.
Retention periods may vary depending on the category of information and the applicable legal requirements.
For example:
Booking records may be retained for service administration and dispute resolution.
Financial records may be retained for the period required by applicable accounting and tax laws.
Enquiry records may be retained for a reasonable period to respond to requests and manage customer relationships.
Technical logs may be retained for security, maintenance, and troubleshooting purposes.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise securely dispose of it, subject to applicable law.
Avant Xclusive takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Depending on the systems used, these measures may include access restrictions, secure account management, appropriate hosting safeguards, staff confidentiality measures, and regular website maintenance.
Access to personal information is limited to individuals and service providers who reasonably need it for authorised purposes.
However, no website, electronic communication, or storage system can be guaranteed to be completely secure. We therefore encourage customers to exercise appropriate care when sharing information online.
Subject to applicable Kenyan law and any relevant limitations, you may have the right to:
Be informed: Receive information about how your personal data is collected and used.
Access: Request access to personal information we hold about you.
Correction: Request correction of inaccurate, incomplete, false, or misleading information.
Deletion: Request deletion of personal information where the law permits.
Object: Object to certain processing activities, including processing for direct marketing.
Withdraw consent: Withdraw consent where processing relies on consent.
Restrict processing: Request restriction of processing where an applicable legal right exists.
Data portability: Request transfer of personal data where the applicable legal requirements for portability are satisfied.
Lodge a complaint: Raise a concern with the Office of the Data Protection Commissioner in Kenya.
These rights are subject to the applicable legal conditions and exceptions. For example, we may need to retain certain records to comply with legal obligations even where deletion is requested.
To exercise a right, please contact us using the details in Section 15. We may request reasonable information to verify your identity and protect your personal information from unauthorised disclosure.
We will respond within the period required by applicable law.
We may contact you about an existing booking, service enquiry, payment, or operational matter where reasonably necessary.
Promotional messages will be sent only where a lawful basis exists and any required consent has been obtained.
You may opt out of promotional emails by using the unsubscribe mechanism provided, where available, or by contacting us.
Opting out of marketing will not prevent us from sending essential service communications relating to an existing booking or other legitimate business matter.
Our website may contain links to third-party websites, platforms, or services.
These third parties may operate under their own privacy policies and terms of use. Avant Xclusive does not control the privacy practices of independent third-party websites.
We encourage you to review the applicable privacy policies before submitting personal information to those services.
The presence of a third-party link does not necessarily constitute an endorsement of that provider.
Avant Xclusive’s services are primarily intended to be arranged by adults, businesses, and authorised representatives.
Where transportation is arranged for a child, a parent, guardian, or other appropriately authorised adult should provide the information reasonably required to arrange the journey.
We do not knowingly collect children’s personal information for unrelated purposes or use it for direct marketing without an appropriate lawful basis.
Where we identify that personal information has been collected unlawfully, we will take appropriate steps to address the matter in accordance with applicable law.
If a personal data breach occurs, Avant Xclusive will assess the incident and take reasonable steps to contain it, investigate its impact, and prevent further unauthorised access or disclosure.
Where notification is required, we will notify the relevant authorities and affected individuals in accordance with applicable Kenyan data protection law.
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about the handling of your personal information, please contact us.
Avant Xclusive
Location: Village Market, Nairobi, Kenya
Telephone: 0723 750 223
Email: info@avantxclusive.com
Alternative email: avantxclusiveltd@gmail.com
Website: https://avantxclusive.com
Please use the subject line “Privacy Request” when contacting us about access, correction, deletion, objection, or another data protection matter.
We will assess your request and respond in accordance with applicable law.
Avant Xclusive may update this Privacy Policy to reflect changes in our services, website technology, business practices, or applicable law.
Any revised policy will be published on our website with an updated “Last Updated” date.
Where a material change requires notice or consent under applicable law, we will take the necessary steps.
We encourage visitors and customers to review this page periodically.
This Privacy Policy is governed by the laws of the Republic of Kenya, including the Data Protection Act, 2019, and applicable regulations.
Nothing in this policy limits any data protection right or remedy that cannot lawfully be excluded.
Your privacy matters to us. Avant Xclusive is committed to handling your personal information responsibly while delivering professional, reliable, and personalised transportation services.
