Welcome to Avant Xclusive. These Terms and Conditions govern your use of the website https://avantxclusive.com and your booking or use of our chauffeur, vehicle hire, airport transfer, corporate travel, VIP transportation, event transportation, and concierge services.
Avant Xclusive provides premium transportation and related services in Kenya, with a focus on professionalism, comfort, reliability, and personalised customer experiences.
Throughout these Terms and Conditions, the terms “Avant Xclusive,” “we,” “us,” and “our” refer to Avant Xclusive. The terms “client,” “customer,” “you,” and “your” refer to any person or organisation using our website or engaging our services.
By accessing our website, submitting a booking request, or confirming a service with us, you agree to these Terms and Conditions.
Avant Xclusive offers a range of premium transportation and related services, which may include:
Chauffeur-driven vehicle hire.
Airport transfers to and from designated airports.
Corporate and executive transportation.
VIP transportation services.
Wedding, event, and special occasion transportation.
Hourly, daily, and other agreed vehicle hire arrangements.
Concierge and personalised travel-related services.
The availability of vehicles, chauffeurs, and specific services depends on the requested dates, locations, operational requirements, and prior confirmation by Avant Xclusive.
Any additional service must be agreed upon in advance and may attract additional charges.
Clients may submit booking requests through our website, telephone, email, WhatsApp, or other communication channels officially provided by Avant Xclusive.
A booking request is an enquiry and does not automatically constitute a confirmed reservation.
A booking will be considered confirmed once Avant Xclusive has communicated acceptance of the request and any applicable deposit, advance payment, or other agreed booking requirements have been satisfied.
When making a booking, clients should provide accurate information, including:
Full name and contact details.
Pick-up and drop-off locations.
Date and time of the requested service.
Preferred vehicle, where applicable.
Number of passengers and relevant luggage requirements.
Flight details for airport transfers, where applicable.
Any special requirements relevant to the journey.
Avant Xclusive reserves the right to request additional information reasonably necessary to arrange and deliver the service.
We will make reasonable efforts to accommodate booking preferences but cannot guarantee a specific vehicle, chauffeur, or additional request unless expressly confirmed in writing.
All service charges will be communicated to the client through the applicable quotation, booking confirmation, invoice, or agreed pricing arrangement.
Unless expressly stated otherwise, quotations are based on the details supplied at the time of enquiry. Changes to the itinerary, duration, vehicle requirements, passenger numbers, waiting time, or other service requirements may result in a revised quotation.
Clients are responsible for reviewing the quotation and confirming that the agreed service details are correct before proceeding.
Avant Xclusive may require a deposit or advance payment to secure a booking. The amount, payment deadline, balance due, and accepted payment methods will be communicated before the booking is finalised.
Where applicable, the final invoice may include agreed additional services, extra waiting time, extended hire, additional mileage, parking, tolls, accommodation for extended assignments, or other costs disclosed to and agreed upon by the client.
All payments must be made through payment channels authorised by Avant Xclusive. Clients should verify payment instructions directly with the company before transferring funds.
Any taxes or statutory charges applicable to the service will be handled in accordance with Kenyan law.
Clients should notify Avant Xclusive as early as reasonably possible if they wish to change a confirmed booking.
Requested changes may include:
Pick-up or drop-off locations.
Pick-up times or service dates.
Vehicle selection.
Passenger numbers.
Journey duration or itinerary.
Additional stops or services.
All changes are subject to availability and written or otherwise verifiable confirmation by Avant Xclusive.
A change may affect the original quotation, deposit, or other booking terms. Any additional charges will be communicated before the revised arrangement is accepted.
Avant Xclusive cannot guarantee that changes requested at short notice will be accommodated.
Clients who wish to cancel a booking should contact Avant Xclusive using the contact details provided on our website and request written confirmation of the cancellation.
The following proposed cancellation schedule applies only where it has been approved by Avant Xclusive and communicated to the client before booking confirmation:
More than 48 hours before the scheduled service: Cancellation without a cancellation fee, subject to any separately disclosed, non-refundable third-party costs.
Between 24 and 48 hours before the scheduled service: A cancellation charge of up to 50% of the agreed booking amount may apply.
Less than 24 hours before the scheduled service, or failure to appear: Up to 100% of the agreed booking amount may be charged.
These proposed periods and charges must be confirmed by Avant Xclusive before publication or use. A specific written quotation or booking agreement may establish a different cancellation schedule where it has been clearly disclosed and agreed upon.
Refunds for eligible cancellations will be processed using the original payment method where reasonably practicable, or another mutually agreed method. Applicable processing times will depend on the payment provider.
Where Avant Xclusive cancels a confirmed booking and cannot provide a reasonable alternative accepted by the client, any refund due for the undelivered service will be handled in accordance with the applicable booking agreement and Kenyan law.
Nothing in this section excludes any refund or other right that cannot lawfully be excluded.
Clients are expected to be ready at the agreed pick-up location and time.
Where a client is delayed, Avant Xclusive will make reasonable efforts to accommodate the delay, subject to vehicle availability and subsequent bookings.
Additional waiting charges may apply where the applicable waiting-time allowance and charges have been disclosed to the client before confirmation.
For airport transfers, clients should provide accurate flight information and notify Avant Xclusive of any changes they become aware of.
We will make reasonable efforts to accommodate flight delays and changes, but any additional waiting time or operational costs will be handled in accordance with the confirmed booking terms.
Avant Xclusive will endeavour to provide punctual service. However, traffic, road closures, weather, security procedures, accidents, mechanical issues, airport procedures, and other circumstances beyond our reasonable control may affect arrival or journey times.
Clients and passengers are expected to:
Provide accurate booking and travel information.
Treat chauffeurs, staff, vehicles, and other passengers respectfully.
Follow reasonable safety instructions provided by the chauffeur.
Use seat belts and comply with applicable road safety requirements.
Avoid conduct that compromises the safety of passengers, chauffeurs, or other road users.
Notify Avant Xclusive of special accessibility, luggage, or other relevant requirements before the booking is confirmed.
Pay all agreed charges in accordance with the booking terms.
Clients must not request that a chauffeur undertake unlawful activities, drive recklessly, exceed applicable speed limits, or violate road traffic regulations.
Avant Xclusive may refuse to commence or may discontinue a service where reasonably necessary because of unsafe, unlawful, abusive, or seriously disruptive conduct. Any charges or refunds in such circumstances will be determined by the applicable booking terms and Kenyan law.
Vehicles supplied for chauffeur-driven services remain under the operational control of Avant Xclusive or its authorised service provider.
Clients must not interfere with vehicle controls or instruct a chauffeur to undertake unsafe manoeuvres.
Clients may be held responsible, to the extent permitted by law, for reasonable repair or replacement costs arising from damage to a vehicle or its equipment caused by their negligent, intentional, or unlawful conduct, excluding ordinary wear and tear.
Clients should take reasonable care of personal belongings during their journey and check the vehicle before leaving.
If an item is left behind, the client should contact Avant Xclusive promptly. We will make reasonable efforts to locate and return recovered property. Return delivery costs, if any, will be agreed upon with the client.
Avant Xclusive aims to provide transportation services with due care, professionalism, and attention to passenger safety.
All journeys remain subject to applicable Kenyan traffic laws, transport regulations, vehicle requirements, and lawful instructions from relevant authorities.
Clients must not request the transportation of prohibited items or engage in conduct that violates applicable law.
Passenger numbers and luggage must remain within the lawful and practical capacity of the assigned vehicle.
Where a vehicle or chauffeur becomes unavailable because of an unforeseen operational or safety issue, Avant Xclusive will make reasonable efforts to arrange a suitable alternative or discuss an appropriate resolution with the client.
Vehicle images, descriptions, specifications, and availability displayed on the website are provided for general information and may change.
Although we endeavour to supply the selected vehicle, circumstances such as mechanical failure, maintenance, accidents, or other operational issues may make it unavailable.
Where necessary, Avant Xclusive may propose a substitute vehicle of comparable suitability. We will communicate any material change to the client and seek agreement where the change materially affects the confirmed service.
If a suitable alternative cannot be agreed upon, the parties will address the booking and any applicable refund in accordance with the booking agreement and Kenyan law.
Corporate, diplomatic, group, wedding, and event transportation arrangements may be subject to a separate quotation, service agreement, purchase order, or written itinerary.
Where a separate agreement exists, its specific terms will apply alongside these Terms and Conditions. If there is a conflict, the agreed terms of the specific booking will prevail to the extent of that conflict.
Clients arranging transportation for guests, employees, delegates, or other third parties are responsible for communicating relevant booking instructions and ensuring that the information supplied to Avant Xclusive is accurate.
Certain bookings may involve third-party providers, including accommodation providers, event organisers, parking operators, or other service partners.
Where third-party services are arranged, the applicable third-party terms may also apply.
Avant Xclusive will exercise reasonable care in coordinating services within its responsibility. However, we are not responsible for the independent acts or omissions of third-party providers except to the extent required by applicable law or expressly accepted under a separate agreement.
All website content, including text, logos, graphics, photographs, branding, and other materials owned by or licensed to Avant Xclusive, is protected by applicable intellectual property laws.
You may access and use the website for lawful personal or business enquiries and bookings.
You must not reproduce, distribute, modify, commercially exploit, or otherwise use protected website content without the relevant permission, except where permitted by law.
You must not use the website in a manner that disrupts its operation, compromises its security, infringes the rights of others, or violates applicable law.
Vehicle descriptions, photographs, and other website materials are for general informational purposes. We endeavour to maintain accurate information but do not guarantee that every item is free from error or that all vehicles shown will be available at all times.
Avant Xclusive will exercise reasonable care and skill in arranging and providing its services.
To the extent permitted by Kenyan law, Avant Xclusive will not be liable for indirect or consequential losses that could not reasonably have been anticipated when the booking was agreed upon.
We will not be responsible for delays or failure to perform to the extent directly caused by events beyond our reasonable control, provided that this provision does not remove any obligation imposed by law.
Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot lawfully be excluded, death or personal injury where such exclusion is prohibited, or any other liability that cannot legally be limited.
Any assessment of responsibility for an accident, injury, property loss, or service failure will be subject to the facts, applicable insurance arrangements, and Kenyan law.
Neither party will be treated as being in breach solely because performance is prevented or materially delayed by circumstances beyond its reasonable control.
Such circumstances may include severe weather, flooding, civil disturbance, government restrictions, road closures, public emergencies, strikes, or other events that could not reasonably have been prevented.
The affected party should notify the other party as soon as reasonably practicable. Both parties will make reasonable efforts to minimise disruption and agree on an appropriate alternative, rescheduling, or other resolution.
Any payment, cancellation, or refund consequences will remain subject to the booking agreement and applicable law.
Avant Xclusive may collect and use personal information to respond to enquiries, process bookings, coordinate journeys, communicate with clients, manage payments, and improve its services.
Personal information will be handled in accordance with our Privacy Policy and applicable Kenyan data protection law.
Clients should review our Privacy Policy to understand how their information is collected, used, stored, and protected.
Clients who have concerns about a booking or service should contact Avant Xclusive using the contact details provided below.
We will make reasonable efforts to investigate complaints and resolve them fairly and promptly.
Where a dispute cannot be resolved through direct communication, the parties may pursue any lawful dispute-resolution process available to them.
Nothing in these Terms and Conditions prevents a client from exercising a statutory right or seeking relief from a competent authority or court.
These Terms and Conditions are governed by the laws of the Republic of Kenya.
Subject to any mandatory legal requirements and applicable jurisdictional rules, disputes arising from these Terms and Conditions or the provision of our services may be referred to the competent courts of Kenya.
Avant Xclusive may update these Terms and Conditions to reflect changes in its services, operational requirements, or applicable law.
The latest version will be published on our website with an updated revision date.
Changes will apply prospectively unless otherwise required by law. Any confirmed booking will remain subject to the terms agreed upon for that booking, except where a change is legally required or otherwise validly agreed.
For booking enquiries, cancellations, complaints, or questions about these Terms and Conditions, please contact us:
Location: Village Market, Nairobi, Kenya
Telephone: 0723 750 223
Email: info@avantxclusive.com
Alternative email: avantxclusiveltd@gmail.com
Website: https://avantxclusive.com
Business hours listed on our contact page:
Monday to Saturday, 08:00–17:00. Service availability may vary by booking and operational arrangements.
By using our website or confirming a booking, you acknowledge that you have had the opportunity to review these Terms and Conditions.
